SHIPPING + RETURN INFO
Our processing time is up to 10 business days, but the 2 of us are working hard trying to pour candles + fulfill orders sooner. Our most current processing time will always be mentioned at the top of our website!
~ please note— business days do not include holidays or weekends and 2-3 day shipping does not replace the processing time needed to fulfill orders ~
p.s. if your order does not ship well after the processing time needed, please check your shipping address and shoot us an email about whether the address is correct or not as our shipping software will not print invalid addresses. Unfortunately address mishaps can cause further delays.
Returns: Because our candles are made to order, we are unable to offer returns at this time. If you have an issue with your order, please contact us so we can help!
Return To Sender: We are not responsible for any packages that are sent back to us due to an incorrect address provided by the customer. All packages that are sent back to us will incur a $5 restocking fee per item, and customers will receive a store credit for their order amount minus all shipping fees and any restocking fees.
International Shipping: International customers are responsible to pay all customs and duties associated with their orders. By placing an order, all international customers agree to release Cool Girl Candles of all responsibilities and liabilities for the delivery of their orders. Once your order ships, we will not be responsible for any issues with delivery, non-delivery, damages, customs and duties, lost packages, transit delays, or any other issues that may arise. We will not under any circumstances provide reshipments, refunds, or replacements for any international shipments or any shipping fees, unless the order is cancelled prior to shipment. We cannot be held responsible for any issues with delivery due to an incorrect or insufficient address. By placing an order with us you are agreeing to these terms and conditions.